Etranscript offers education-related services through its own websites and mobile apps and through other online platforms such as partners’ websites and social media. The information that follows applies to all of these platforms. Etranscript may amend the Privacy and Cookies Policy from time to time, so visit this page regularly to keep abreast of the updates. If you disagree with this Privacy and Cookies Policy, you should discontinue using our services.
What kind of personal information does Etranscript use?
In order to use the services of Etranscript you need to create an account. When you do this you are asked for your name and email address. You might also be asked for your home address, and telephone, number. When you apply to school(s), you will be asked for additional information such as: payment information, guardian's information, academic history, employment history, admission test information, etc.
When you visit our websites, even if you do not create an account, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make an application, our system registers through which means and from which websites you have made your application.
We may also receive information about you when you use certain social media services.
Why does Etranscript collect, use and share your personal data?
How does Etranscript use social media?
We use social media to promote schools and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Etranscript website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.
In addition to implementing these buttons, Etranscript uses social media by maintaining accounts and offering apps on several social media sites. These social media services may allow you to share information with Etranscript. When you register with a social media app, you will be told which information will be shared with Etranscript. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalizing our website to suit your needs, connecting you with your friends and analysing and enhancing our services.
We may also enable you to sign in to Etranscript services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.
How does Etranscript share your data with third parties?
In certain circumstances, we may share your personal data with third parties.
How can you control the personal data you have given to Etranscript?
Etranscript share your information with Schools and business partners in their respective countries. We base this sharing of information on your consent and not on any adequacy decision by the European Commission or any similar organisation. Your consent to this sharing is important to us and you have the right to withdraw your consent at any time.
You have the right to ask restriction of processing concerning your data or to object to processing as well as the right to data portability. If you have any concerns about how Etranscript process data please contact us at LINK. Otherwise you can contact the Swiss the Federal Data Protection Information Commissioner (FDPIC).
Can you have access to the data?
You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at firstname.lastname@example.org Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.
If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to email@example.com with 'Request for removal of personal information' in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Etranscript website and choosing to remove your account.
For how long is data stored?
We store data for the purpose of helping you with choices regarding your education. Thus Etranscript will store the data until the end of your education or until we can presume that you are no longer making decisions regarding your potential education. We deem this to be approximately five years after your registration at Etranscript. If you want your personal data to be deleted in advance please contact us.
Retention of Records
For each electronic storage media, you should identify (perhaps in a supplementary schedule) the operating system, application and hardware requirements necessary to be able to run the data item, in the next paragraph you can identify how you will ensure that, as you upgrade software and hardware in the future, you retain the capability of accessing the stored data. If you use an independent storage vault solution, this is where you would pull it to your procedures.
Who is responsible for the processing of personal data on the Etranscript website and apps?
Etranscript AG controls the processing of personal data on its websites and mobile apps. Etranscript AG. is a private limited liability company, incorporated under the laws of the Switzerland and has its offices at Bahnhofstrasse 7, 6300, Zug, Switzerland and registered with the trade register of Zug under registration number CHE-435.851.615
If you have any suggestions or comments about this privacy notice, please send an email to firstname.lastname@example.org
How does Etranscript make use of mobile devices?
We have free apps for a variety of mobile devices and use versions of our regular website that have been optimised for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does. With your consent, we may send you push notifications with information about educational services.
What is a cookie?
A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. This Privacy and Cookies Policy applies to cookies and similar technologies (hereafter together referred to as “cookies”).
Why are cookies used?
Web pages have no memory. If you are surfing from page to page within a website, you will not be recognized as the same user across pages. Cookies allow you to be recognized as the same user across the pages of a website. Cookies also allow your choices to be remembered – choices such as the language you prefer, the currency you use and your search criteria. They will also make sure you are recognized when you return to a website.
Do all cookies do the same thing?
No, there are different types of cookie and different ways of using them. Cookies can be categorized according to their function, their lifespan and according to who places them on a website.
How are cookies used?
Etranscript’s website uses the following types of cookie:
How long do Etranscript cookies stay active?
The cookies we use have varying lifespans. The maximum lifespan we set on some of them is five years from your last visit to our website. You can erase all cookies from your browser any time you want to.
How can you recognize Etranscript cookies?
You can find our cookies in your browser settings.
Does Etranscript use third-party marketing and analytics cookies?
Yes, Etranscript uses the services of trusted and recognized online advertising and marketing companies. Etranscript may also use third-party providers for analytical purposes. To enable their services, these companies need to place cookies.
The providers we use are committed to building consumer awareness and establishing responsible business and data management practices and standards.
When it comes to online advertising and marketing companies, we strive to only work with companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of NAI and IAB adhere to industry standards and codes of conduct. NAI and IAB members allow you to opt out of the behavioral advertising. Visit www.networkadvertising.org and www.youronlinechoices.com to identify the NAI members that may have placed an advertising cookie file on your computer. To opt out of an NAI or IAB member's behavioral advertising program, simply check the box that corresponds to the company from which you wish to opt out.
In order to control the collection of data for analytical purposes by Google Analytics, you may want to visit the following link: Google Analytics Opt-out Browser Add-on.
Who has access to Etranscript cookie data?
Only Etranscript has access to Etranscript cookies. Cookies placed by third parties can be accessed by these third parties.
How can you manage your cookie preferences?
Using your browser settings in, for example, Internet Explorer, Safari, Firefox or Chrome, you can set which cookies to accept and which to reject. Where you find these settings depends on which browser you use. Use the "Help" function in your browser to locate the settings you need.
If you choose not to accept certain cookies, you may not be able to use some functions on our website. However, we do not otherwise support “Do Not Track” browser settings. Opting out of an online advertising network does not mean that you will no longer receive or be subject to online advertising or marketing analysis. It means that the network from which you opted out will no longer deliver ads tailored to your web preferences and browsing patterns.
Does Etranscript use web beacons?
As well as using cookies, Etranscript sometimes uses web beacons. A web beacon is a tiny graphic image of just one pixel that’s delivered to your computer either as part of a web page request or in an HTML email message. Either directly or through service providers, we use these pixels as part of our online advertisements either on our website or on third-party websites to learn whether a user who is being shown an online advertisement also creates an account; to track conversion with partner websites and to analyze the traffic patterns of users to optimize the services we bring to you.
What security procedures does Etranscript put in place to safeguard your personal data?
In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access and the misuse of personal data.
We use appropriate business systems and procedures to protect and safeguard the personal data you give us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.
Your credit card details will remain hashed in our system for fraud detection purposes.
Personal Data Breach Notification Procedures
This procedure applies in the event of a personal data breach under Article 33 of the GDPR - Notification of a personal data breach to the supervisory authority - and Article 34 - Communication of a personal data breach to the data subject
All users and owners of Etranscript are required to be aware of, and to follow this procedure in the event of a personal data breach. All staff are responsible for reporting any personal data breach to the Data Protection Officer / Head of IT (CIO)
Procedure - Breach notification data processor to data controller
Etranscript reports any personal data breach or security incident to the data controller without undue delay. These contact details are recorded in the Internal Breach Register (GDPR REC 4.5). Etranscript provides the controller with all of the details of the breach.
The breach notification is made by email and phone call. A confirmation of receipt is made by email and phone call.
Procedure - Breach notification data processor to data subject
If the personal data breach is likely to result in high risk to the rights and freedoms of the data subject, Etranscript notifies those/the data subjects affected immediately.
The notification of the data subject describes the breach in clear and plain language and in accordance with the procedures above.
The services offered by Etranscript are not directed at children under 16 years old. The use of any of our services is only allowed with the valid consent of a parent or a guardian. If we receive information from a child under 16 years old, we reserve the right to delete it.