What kind of personal information does Etranscript use?

In order to use the services of Etranscript you need to create an account. When you do this you are asked for your name and email address. You might also be asked for your home address, and telephone, number. When you apply to school(s), you will be asked for additional information such as: payment information, guardian's information, academic history, employment history, admission test information, etc.

When you visit our websites, even if you do not create an account, we may collect certain information, such as your IP address, which browser you’re using, and information about your computer’s operating system, application version, language settings and pages that have been shown to you. If you are using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. When you make an application, our system registers through which means and from which websites you have made your application.

We may also receive information about you when you use certain social media services.

Why does Etranscript collect, use and share your personal data?

• Schools: First and foremost, we use your personal data to complete and administer your online application and forward your details to the school you have applied for.
• Customer service: We provide international customer service. Sharing your details with our global customer service staff allows us to respond when you need us – including helping you to find appropriate programs and responding to any questions you might have about your applications.
• Account administration: We offer a user account facility on our website. We use the information you give us to administer this, allowing you to manage your information, applications, and manage your personal settings. Managing personal settings allows you to keep and share lists, see schools that you have searched for before, and see other information you have provided about schools and programs.
• Marketing activities: We also use your information for marketing activities, as permitted by law. For example:
• When you make a search with us or set up a user account, we or the schools on the Etranscript platform may use your contact information to send you news and information regarding similar school related products and services. With your consent – if consent is required under local law – we may also send you other regular newsletters by email. You can opt out, or unsubscribe, from marketing communications at any time using the "Unsubscribe" link in each newsletter, or you can administer your subscriptions through your account (if you've created one).
• Based on the information you share with us, individualized offers may be shown to you on the Etranscript website, in mobile apps or on third-party websites, including social media sites. These might be offers that you can book directly on the Etranscript website, or third-party offers or products we think you might find interesting.
• If we believe that a particular offer may be of interest to you, we may decide to make contact with you by phone.
• Other communications: There may be other times when we get in touch by email, by post, by phone or by texting you, depending on the contact information you share with us. There could be a number of reasons for this:
• We may need to respond to and handle requests you have made.
• If you have not finalized an application online, we may call or email you a reminder to continue with your application.
• When you use our services, we may send you a questionnaire or invite you to provide a review about your experience with Etranscript.
• We may also send you other material related to your application, such as how to contact Etranscript if you need assistance while you are away, and information that we feel might be useful to you in planning your departure or getting the best out of your study time.
• Market research: We sometimes ask our customers to take part in market research. Any additional personal details that you give us as part of the market research will be used only with your consent.
• Fraud detection and prevention: We may use personal data for the detection and prevention of fraud and other illegal or unwanted activities.
• Improving our services: Finally, we use personal data for analytical purposes, to improve our services, to enhance the user experience, and to improve the functionality and quality of our services.

How does Etranscript use social media?

We use social media to promote schools and to promote, improve and facilitate our own services. For example, we have integrated social media plugins into the Etranscript website. So when you click on one of the buttons and register with your social media account, information is shared with your social media provider, and possibly presented on your social media profile to be shared with others in your network.

In addition to implementing these buttons, Etranscript uses social media by maintaining accounts and offering apps on several social media sites. These social media services may allow you to share information with Etranscript. When you register with a social media app, you will be told which information will be shared with Etranscript. The information you choose to share with us may include the basic information that’s available in your social media profile, email address, status updates and your list of friends. This information is necessary to create a unique user experience either in the app itself or on our websites. It facilitates such things as personalizing our website to suit your needs, connecting you with your friends and analysing and enhancing our services.

We may also enable you to sign in to Etranscript services with your social media accounts. Your social media provider will be able to tell you more about how they use and process your data in such cases.

How does Etranscript share your data with third parties?

In certain circumstances, we may share your personal data with third parties.

• The school(s) you applied to: In order to process your application, we need to transfer relevant details to the school you have applied to. We want you to make an informed decision about your choice of education. Thus Etranscript may share your information with schools that you might have an interest in. This information may also be used by Etranscript or schools to give you personalised offers.
• Third-party service providers: We may use service providers (such as "data processors") to process your personal data strictly on our behalf. This processing would be for purposes such as facilitating payments, sending out marketing material or for analytical support services. These processors are bound by confidentiality clauses and are not allowed to use your personal data for their own purposes or any other purpose.
• Competent authorities: We disclose personal data to law enforcement and other governmental authorities insofar as it is required by law or is strictly necessary for the prevention, detection or prosecution of criminal acts and fraud.
• Business partners: We work with business partners around the world to distribute or advertise schools and to help our business partners distribute and advertise their education-related services. This may mean that their services are integrated into our website or they have been enabled to show a customised advertisement on our website – or we are advertising on theirs. When you create an account on one of our business partners’ websites, certain personal data that you give them may be forwarded to us. Certain business partners may receive your personal data from us if requested by you. When you create an account on a business partner's’ website, please read the privacy policies on these business partners’ websites for more information.

How can you control the personal data you have given to Etranscript?

Etranscript share your information with Schools and business partners in their respective countries. We base this sharing of information on your consent and not on any adequacy decision by the European Commission or any similar organisation. Your consent to this sharing is important to us and you have the right to withdraw your consent at any time.

You have the right to ask restriction of processing concerning your data or to object to processing as well as the right to data portability. If you have any concerns about how Etranscript process data please contact us at LINK. Otherwise you can contact the Swiss the Federal Data Protection Information Commissioner (FDPIC).

Can you have access to the data?

You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us at support@etranscript.in Please write 'Request personal information' in the subject line of your email and include a copy of your identity card to help us prevent unauthorized individuals from accessing your personal data.

If the personal information we have for you is incorrect, we will update it at your request. You can also ask us to remove your personal data from our customer database by sending an email to support@etranscript.in with 'Request for removal of personal information' in the subject line. However, we may need to retain certain information, for example for legal or administrative purposes, such as record keeping or to detect fraudulent activities. You can delete your user account at any time by signing into your account on the Etranscript website and choosing to remove your account.

For how long is data stored?

We store data for the purpose of helping you with choices regarding your education. Thus Etranscript will store the data until the end of your education or until we can presume that you are no longer making decisions regarding your potential education. We deem this to be approximately five years after your registration at Etranscript. .

Retention of Records

For each electronic storage media, you should identify (perhaps in a supplementary schedule) the operating system, application and hardware requirements necessary to be able to run the data item, in the next paragraph you can identify how you will ensure that, as you upgrade software and hardware in the future, you retain the capability of accessing the stored data. If you use an independent storage vault solution, this is where you would pull it to your procedures.

Who is responsible for the processing of personal data on the Etranscript website and apps?

Etranscript AG controls the processing of personal data on its websites and mobile apps. Etranscript AG. is a private limited liability company, incorporated under the laws of the Switzerland and has its offices at Bahnhofstrasse 7, 6300, Zug, Switzerland and registered with the trade register of Zug under registration number CHE-435.851.615

If you have any suggestions or comments about this privacy notice, please send an email to support@etranscript.in

How does Etranscript make use of mobile devices?

We have free apps for a variety of mobile devices and use versions of our regular website that have been optimised for mobile. These apps and mobile websites process the personal details you give us in much the same way as our website does. With your consent, we may send you push notifications with information about educational services.